Refund policy

Domestic

All items ship via ground shipping (generally UPS). Depending on your location, shipping transit time is usually 2-7 business days however we are not responsible for delays in transit times. For certain shipping locations or package sizes, alternate carriers (FedEx, USPS) may be used to best ensure your package arrives safely. Rara Forma is not responsible for lost or stolen items.

International

All items ship via UPS International Expedited shipping. Depending on your location, shipping transit time is usually 3-7 business days however we are not responsible for delays in transit times or customs processing. We are not responsible for any customs fees, import duties, taxes or other assorted fees charged by your country. For certain shipping locations or package sizes, alternate carriers (FedEx, USPS) may be used to best ensure your package arrives safely.

Returns + Exchanges

Every Rara Forma piece is made to order so we are unfortunately unable to accept returns or exchanges except in the rare case of defects in workmanship or order discrepancies. If you believe your order is defective, has a discrepancy or was damaged in shipping, you must let us know within 5 days of receiving the item(s) in order to process a return. Items shipped to job sites or receiving warehouses should be opened and inspected upon arrival. Authorized returned items must be carefully repackaged to ensure their safety and all packages will be inspected before being accepted.

Packaging

We care about the environment as much as you do and know the onus of responsibility should be on the company, not the consumer. That’s why we use as much recyclable materials as possible in all of our packing and shipping. And, to further lessen our impact, we try to reuse as much of the packing materials as we can from the parts and supplies shipments we receive.